Testimonials

Steve, Dan and his team did an absolutely amazing job on our loft conversion and we couldn't be happier. The guys were polite, tidy, efficient and above all considerate of our living space and the general stresses of going through a build. I would highly recommend LNZ as a safe pair of hands.

Stephen and Verity
Surbiton

Steve did a fantastic job on our single storey kitchen extension and downstairs WC. His craftsmanship was of a very high standard, and he clearly takes immense pride in all his work, with great focus and attention to detail, resulting in a high quality finish every time. Steve consulted us in every aspect of the build, often presenting us with his own preference as well as alternate options, so that we could tailor the build to our satisfaction.

This is best demonstrated by the unique characteristic of our vaulted ceiling roof, which was one of Steve's personal ideas, and is now the best feature in our kitchen! Steve has an equally professional team behind him, who are all courteous, punctual and very tidy, cleaning up any mess every single day, so we never came home to any disarray.

We would wholeheartedly recommend Steve and his team to anyone looking for a high quality master builder. He has truly brought our dream kitchen design to life!

Saj and Shaheen
Surbiton

Over a four month period Steve and his team transformed my warehouse conversion from a series of unloved student bedsits into a modern, characterful home. The house was stripped back to the bones, rooms were reconfigured, new bathrooms and kitchen installed, radiators replaced by a discreet and eco-friendly air heating and cooling system, every inch of storage space optimised and (the pièce de resistance!) the cheap and ugly staircase removed, its elegant replacement has completely transformed the house.

I could not have hoped for better builders and indeed cannot imagine embarking on such a huge project without Steve's vision, expertise and attention to detail. Along the way there were various issues which might have floored lesser builders, Steve addressed each one with a "can do" approach, thought around the problems and came up with solutions.

He is a man of infinite patience and seems impossible to fluster! The team were so different from the stereotypes one hears about, always on time, very hard working and utterly professional. I cannot recommend them more highly.

Catherine
Victoria Park, E3

We'd like to say a massive thank you to Steve Ross for all his hard work in putting together our showroom "Nina's House" on the King's Road. We sell very high quality bespoke furniture and so demanded the same finish in the store itself, this Steve delivered without a problem, on time and on budget. Along with having some brilliant ideas for our look Steve was a pleasure to have around.

He also went above and beyond the call of duty when we were plagued by leaks from the neighbour's terrace above which threatened our launch date; he worked long hours to ensure we opened on time and a fter opening made himself available working around our opening hours for all those final tweaks.

Nina's House
Notting Hill

It's been a great experience working with Steve as his dedication to getting the best results shows. We started re doing my new apartment together by removing most of the interior and putting in a new kitchen, new bathrooms, new doors, new skirtings, new floors…everything was finished to a very high standard.

Steve was involved in all aspects and didn't mind when sometimes I changed my mind. He is very loyal and came to the rescue when I had a bad experience with sound proofing my living room ceiling at a later date…he saved the day!

He's a nice guy and I definitely recommend him to anyone.

Bill Gaytten
Covent Garden

Steve transformed our living and dining room space with bespoke wall units that required a great deal of attention to detail. We found Steve and his team extremely dedicated and professional in every discipline. They were also really considerate with keeping the place clean at the end of each work day making the works very easy for us. The final product was even better than we imagined it to be. It looks stunning.

We would highly recommend his services to any prospective clients.

Karen and Steve
Surbiton

We have been using Steve's services on a friend's introduction after seeing their flat he had converted from end to end. He has been working for us over the last 5 years: totally rebuilt our bathrooms and a utility room, as well as decorated most of our flat.

He is creative, reliable and with a great attention to detail: he knows what quality should look like and can be left to make his own decisions. He is also pleasant, tidy and brings in great associates for his jobs. Very highly recommended.

François and Claudine
London

I have worked with LNZ Refurbishments on a number of projects and have always been delighted with the results. Steve has a superb aesthetic taste and high standards of execution which ensures that his team deliver an excellent end product.

He does not like to compromise these standards and will keep the customer informed of potential issues and implications however he is always able to suggest options to overcome any challenges that predictably arise throughout a project.

Our most recent project was a total house refurbishment including a number of structural changes. Steve dealt with all of the required adherence to regulations smoothly and delivered an excellent end result which has attracted numerous compliments as usual.

Above all, Steve and his team are calm, consummate professionals who understand 'customer service' on many levels which is a rarity.

I can thoroughly recommend LNZ and look forward to working with them on future projects.

Sheila & Dominick
Camberley

I would like to thank you and your team for the great job you just finished in our flat. In this inexact science that is building and refurbishing you demonstrated some very professional, competent and reassuring skills from start to finish. In the eight months it took to bring our project to life we felt you were listening to our needs and giving honest and well researched advice. You have shown that you can take the plan of an architect and find the right specialists, when needed, to complete the work according to rules and regulations.

You chose trusty workers who were pleasant, clean and who enjoyed their job and that paid the same attention to detail that so characterises your refurbishment work. Following our very positive experience we will call on your services for our next project and would recommend you to any serious and demanding person embarking on a building or refurbishing venture.

In the 8 months it took to bring our project to life, we felt that Steve listened to our needs and gave us honest and well-researched advice. He took our architect’s plans and supplied the right specialists to complete the work according to rules and regulations. We would recommend LNZ Refurbishments to any serious and demanding person embarking on a building or refurbishing venture.

Tarek and Suzanne
Kensington, London

I have worked with Steve Ross on a number of projects, starting with a particularly complicated bespoke bathroom refurbishment in south west London. The design involved creating a one-off stone bath from timber framing, lined with deitra matting and dressed with Baseig Blue limestone. The bath was set behind a horizontal sycamore timber screen, which had been designed to a tight curve to reflect the bow of a ship.

The toilet and basin had to be hung off this screen, and lighting and sanitary fittings somehow notched in. From the outset Steve showed a remarkable intelligence towards the complexity of how to marry everything together. It is no average building contractor who could think through the scheme, plan ahead and manage to combine each trade with a broader understanding of how the thing would look in the end. Steve put forward suggestions on how to achieve the look, when my own imagination fell short, and together we produced a stunning bathroom, for which we have received high praise from the client. We went on to complete a further bathroom for the same client and some other minor works.

Steve then completed a housing extension, again in south west London. The client was very particular about the finish and careful on the budget, so Steve had to work both well and efficiently. The result is a successful family kitchen, with well detailed roof lights and interiors. The client is very pleased.

Steve has also successfully run and completed a retail refurbishment in Notting Hill. There was a complicated chain of command, as the design came from an in-house architect, while my skills were needed to coordinate the scheme and get it through planning and building control. Once again Steve’s charisma and level headedness won the respect of the in-house architect and the scheme was completed smoothly, on time and on budget, with great camaraderie maintained throughout. He even had to deal with troublesome neighbours who could have made life very difficult.

Steve's charisma and level headedness won the respect of the in-house architect and the scheme was completed smoothly, on time and on budget, with great camaraderie maintained throughout. He even had to deal with troublesome neighbours who could have made life very difficult.

As a contractor I would say that Steve is amongst that rare breed of forward planning and intelligent builders. He seems to be able to rise to each challenge thrown at him. He is trustworthy, dependable: an unusual commodity in the London building refurbishment market.

Jane Hepworth
Chartered Architect

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I have a flat in Fulham that I had rented out to tenants for several years. It had become tired and dilapidated and needed a complete refurbishment but I kept putting this off as I knew it would be a big undertaking. London NZ Refurbishment came highly recommended to me from friends who live in Fulham. Their bathroom which Steve from London NZ had put in has been on TV!! Steve went to my flat on several occasions to measure up and look at the plans before giving me the final price. During that time there was another leak and he fixed that immediately, avoiding further damage to the flat below.

He was on site every day by 8am, worked a full day and was always contactable. He is a man of great integrity, honest and decent. If there were any problems he sorted them out. He worked very well with the surveyor, taking on board any suggestions or changes the surveyor made.

He totally refurbished the flat: new bathrooms, tiling, new kitchen, a new roof, new windows new ceilings, cornice, new floors and also new central heating and boiler.

Steve is very good on design, he changed the total look of the flat and brought it into the 21st century. He advised me on colours for paint, carpets, cupboards, work surfaces and many more. He also has the patience of a saint. When we had a delay with our windows, he managed to work on another section until they were finished. He phoned Peter Jones and arranged all the deliveries of the kitchen appliances. He would phone the bathroom and kitchen suppliers if anything was missing. The quality of his work is more than excellent. He would suggest things that I had not thought of, and, in fact, made a huge difference.

I thought it was going to be a nightmare job so I kept stalling this job. I am so pleased I found Steve because the job went very well and all of the problems were sorted out for me. I was very busy in Dartford working and going made with another builder or cowboy shall we say who was building an extension for us. We had to sack our builder here he was so bad and Steve even offered to help us out and finish the kitchen here at home.

I still cannot believe everything Steve has achieved at the flat. It looks really wonderful and modern a complete transformation. I have recommended Steve to all my friends and I recommend him to you too.

I thought my refurbishment was going to be a nightmare job so I kept stalling. I am so pleased I found Steve because the job went very well and all of the problems were sorted out for me. The quality of his work is more than excellent; I have recommended Steve to all my friends and I recommend him to you too.

Amalia
Fulham, London

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We have known Steve Ross and worked with LNZ Refurbishments for several years now. He was introduced to use by a good friend for whom he had built a deck inspired by the decks he was so used to building in New Zealand. We were most impressed and employed him to do the same for us, converting a miserable back yard in Fulham to an amazing outdoor space where you really wanted to spend all your time during the summer months. This marked the start of our working relationship, which has developed into a trusting partnership during which time we have seen Steve’s workmanship mature into that of a master craftsman.

Following our delight with our deck, we commissioned Steve to redesign our living room at our previous home. This helped us demand a high asking price when we sold the property in 2002. We were overwhelmed with offers; a reflection of the high standard of work Steve had incorporated into the project.

On moving to our current home, Steve was the natural choice to help us turn a run-down four-storey house in Fulham into our dream home. He has now worked on several projects with us, including installation of our kitchen and helping with the design and construction of our three bathrooms as well as general decoration of the bedrooms and hallway. The bathrooms were a real test of his craftsmanship in that one required him to bring life to a bespoke limestone bath from our architects’ conceptual plans, which of course came with no instructions! The bathroom is a real credit to his creative ability to laterally think how to solve what seem to be insolvable problems and his attention to detail.

Our most recent project was to develop our master bedroom and en-suite bathroom. On this occasion, the architect’s plans were our ideas drawn onto a piece of graph paper! Steve turned our ideas into a bathroom which is of utmost quality and has featured on the front cover of the Kitchens and Bathrooms supplement of House and Gardens magazine.

Without Steve I doubt that some of our projects would have left the ground. He has turned often scanty drawings into creditable pieces of work fit for the UK’s top interior design magazine. Not only that, he is totally dependable, honest and a really likeable guy… there aren’t many London builders you can say that about! He comes highly recommended…

Tim and Simon
Fulham, London

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